Latest News

2011 Survey Results

March 27, 2011, Written by 0 comment

100% of our customers would recommend us to a friend, and 86% of those surveyed have done so already!

Over the course of the past two months we have been grilling our customers in our annual customer survey to gather their honest opinions on our service, support and plans for the future. The results are in and we are pleased to announce that for the second time our customers have been so overwhelmingly positive about our service. We’ll be emailing our customers directly with responses to some of the most frequently raised points.

You can find some of the comments received on our customer reviews page and a selection of the results below:

The speed your website loads

1 meaning slowly, 5 meaning extremely quickly
Pie chart showing speed survey results

The reliability of your website

1 meaning unreliable, 5 meaning extremely reliable
Pie chart showing reliability survey results

The flexibility of your account

1 meaning not at-all flexible, 5 meaning extremely flexible
Pie chart showing flexibility survey results

Valcato staff worked on my issue until it was resolved

1 meaning strongly disagree, 5 meaning strongly agree
Pie chart showing support resolution survey results

Valcato staff answered my question in a timely manner

1 meaning strongly disagree, 5 meaning strongly agree
Pie chart showing timeliness of support response survey results

Have you ever recommended us to a friend?

Pie chart showing customer recommendation survey results

These results can be compared against our 2008 Customer Survey and 2009 Survey Results, as you can see there is a dominance of turquoise blue which means the vast majority of our customers rated us 5/5 in these key areas. We welcome feedback at any time of the year and have a special address set up for your comments: feedback@valcatohosting.com.

Avatar
John

John is our Customer Service Manager. He's worked for Valcato Internet for over a decade and is passionate about delivering great service to every one of our clients.

Leave a reply

Your email address will not be published. Required fields are marked *