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Customer Survey Results

July 3, 2008, Written by 0 comment

100% of customers would recommend us.

Yes that’s right, over the course of the past month we have been grilling our customers in our annual customer survey to gather their honest opinions on our service, support and plans for the future. The results are in and we are pleased to announce that they are overwhelmingly positive, we are very proud of the 100% customer recommendation statistic and it proves that we’re doing things right.

You can find some of the comments received on our customer comments page and a selection of the results below:

The speed your website loads

1 meaning slowly, 5 meaning extremely quickly

The speed your website loads

The reliability of your website

1 meaning unreliable, 5 meaning extremely reliable

The reliability of your website

Valcato staff worked on my issue until it was resolved

1 meaning strongly disagree, 5 meaning strongly agree

Valcato staff worked on my issue until it was resolved

Valcato staff listened to me and gave a personal response

1 meaning strongly disagree, 5 meaning strongly agree

Valcato staff listened to me and gave a personal response

The speed of support response

1 meaning slow, 5 meaning fast

The speed of support response

As you can see there is a dominance of dark orange, which means the vast majority of our customers rated us 5/5 in these key areas. We welcome feedback at any time of the year and have a special address set up for your comments: feedback@valcatohosting.com.

John

John is our Customer Service Manager. He's worked for Valcato Internet for over a decade and is passionate about delivering great service to every one of our clients.

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