Ever since we launched our Website Switch Guarantee, we've heard from countless new adventurers about their experiences with other hosts. We like to do things a little differently around here, and to prove it, we've put several guarantees in place so that you can try us out with no risk.
If you'd like to ask for further details on any of our guarantees, please use the Live Chat link in the corner of each page to chat to our team.
We guarantee our network services and connectivity will be available 100% of the time. We are able to offer this due to the total redundancy of every component, if one part fails there is at least one to take its place. We do make an exception for scheduled maintenance which we will announce in advance.
We guarantee that your shared hosting account will be available at least 99.5% of the time. If the uptime figure drops below this level we will refund you for the downtime. You can view actual uptime figures on our server status page. The only exception to the guarantee is in the case of server maintenance, which will be scheduled in advance.
Some companies try to save money by squeezing as many customers as they can onto fewer servers; this is known as overselling and is not something practiced by us. We guarantee that the resources available (such as processing power and storage space) will always exceed the capacity required by our adventurers.
If for any reason you’re not completely satisfied with your shared hosting account within the first 30 days of service we will give your money back. No quibbles, no paperwork, no hassle, no questions asked!
Full details of our guarantees can be found in our Terms & Conditions.
We guarantee we’ll treat you well once you’ve joined. All our special offers are available to existing adventurers as well as the new guys, and our Valcato VIP scheme offers a great rate on new hosting plans and is exclusive to our current adventurers. We will also offer to upgrade you to our latest plans free of charge
Cast iron guarantees can only go so far in influencing your decision to join us; the ultimate decision is yours. At Valcato Internet, we're family, and we'd love to invite you to join our happy family today. If there's anything we can help you with or any concerns we can address before you join up, please don't hesitate to contact one of our team, we're always online and ready to help.